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软件支持和维护

软件支持和维护有三种不同的服务等级,这些服务等级取决于顾客的需要和要求,泰来斯特可以远程或者现场进行升级为您提供帮助和支持。




概述


Service level agreements (SLA)


On top of our traditional repair services, support is provided through different service level agreements, such as 24/7 telephone support and software upgrades. Upgrades are included in some of our service levels, but they can also be purchased independently. To ensure your system keeps working flawlessly and support is available when needed, we recommend to sign a service level agreement with Teleste.

Read more about the service level agreements below in the Downloads section.

Software Upgrades


We are constantly working on developing and improving our products and software platform. The software upgrades ensure that your system stays up-to-date and you get all the new features enabling easy and error-free operation at all levels. Teleste supports three latest software releases. We recommend our customers to upgrade their installations regularly, in particular vital and critical systems to ensure they benefit from all the latest improvements and features. The best way to quarantee your system is always performing at it’s peak capacity, is to subscribe to the software updates through a SLA.

In every release:

* New features and functions
* Improved user-friendliness
* Support for additional PTZ and IP-cameras, and other 3-party items

Software updates


The software updates are issued between main software upgrades. They contain bugs fixes and improve system efficiency and stability, and system security. Software Updates are created for our three most recent releases.